Technicians

Last 12 finished months, October 2025 to September 2026 (regular hours only: Monday to Friday, excluding holidays; weekend and holiday emergency work is shown separately so it does not flatter anyone's number)

How busy is each technician?

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How the paid day is spent

Utilization by month

Emergency and after-hours work

Repairs that came back

A repair "comes back" when the customer gets a free warranty callback, or needs another paid repair within 30 days. Only repairs old enough to have come back are counted (at least 30 days), and tune-ups, member visits and installs are left out.

Repairs that came back

3.8%

Needed a free callback

2.2%

Needed a second visit

11%

Cost of callbacks

$2,766

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Across a year each technician has only a handful of comebacks, so a point or two of difference is noise. Look for a gap that holds up month after month, and remember a technician who takes the hardest repairs will see more of them come back. A second visit is often just a part on order.

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